Technical Support Level 3 (smart hands + engineer)
- Firma
- Telesol NOC Services d.o.o.
- Lokacija
- Remote
- Objavljeno
- 27.09.2026
Opis posla
Technical Support Level 3 (smart hands + engineer)
Our Smart Hands + (Level 3) Engineer would give you the ultimate experience supporting any onsite activities with the most complex project and excellent analytical capabilities. Fault finding and resolution are at the core of the L3 Engineer. You will receive senior advice and problem-resolution proposals.
Next to a senior leading role on projects and mission-critical networks, the Smart Hands + L3 Engineers support the following additional items:
L3 SMART HANDS + ENGINEER ADDITIONAL OFFERINGS:
Long Haul Optical Time Domain Reflectometer testing(OTDR)
Communication Media Analyzer testing (CMA4000)
Fiber troubleshooting (advanced)
CD/PMD
Y.1564 tests
Fiber Fusion Splicing
Power load measurements
EtherSAM tests
RFC & BER testing 1/10/100/400g (advanced)
Fault diagnosis
Test & Turn Up
Performing Commands (Windows CMD) – advanced
CWDM Optical Spectrum Analyzer testing
Providing training and workshops on relevant technologies
Understanding of WDM (advanced)
L3 SMART HANDS + ENGINEER CAN ADDITIONALLY HELP YOU WITH:
Multiple stakeholder’s communication and management
The leading role on complex projects and maintenance
Leading on-site PM role
Configuration switches and routers
Commissioning and decommissioning various vendor equipment
Lead multiple location network rollouts and upgrades
Service Enquiry
*Contact Details
*Service Requirements
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FLM – First Line Maintenance / Remote Hands
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FLM – First Line Maintenance / Remote Hands
FLM / Remote Hands – Provides onsite support delivered by skilled Level 1–3 multilingual field engineers who handle a wide range of data center and customer site tasks. Services are typically offered on a time and materials basis, with global SLA options available across various operational conditions.
Infrastructure Builds
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Infrastructure Builds
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Circuit and Cable Testing
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Circuit and Cable Testing
Circuit and Cable Testing – Provides end to end validation of network infrastructure by testing circuits and evaluating fiber and copper cabling installations. Services include but not limited to, Layer 2-3 RFC2544/Y1564 testing, full characterization and OTDR analysis to identify signal loss and verify overall circuit/cabling performance. Industry standard equipment such as EXFO, Viavi, and Fluke is commonly used.
Managed Services
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Managed Services
Managed Services – Provides comprehensive, end to end network management, including hardware procurement, deployment, 24/7 monitoring, fault resolution, and global operational maintenance support. Services ensure network reliability, performance optimization, and seamless lifecycle management across multi vendor environments. Supported hardware platforms include Cisco, Juniper, Ciena, Packetlight, Ribbon, Netgear, and a wide range of additional OEMs.
Staff Augmentation
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Staff Augmentation & Specialized IT Recruitment
Staff Augmentation & Specialized IT Recruitment – Provides on demand access to thoroughly vetted IT and telecom professionals worldwide, enabling organizations to scale teams rapidly and fill niche or hard to source roles with precision. Services support short term projects, long term engagements, and specialized skill requirements, ensuring faster hiring cycles, reduced overhead, and flexible workforce expansion.
WiFi Network Management and Refresh
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WiFi Network Management and Refresh
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NOC Services
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Dedicated Private NOC
Dedicated Private NOC – Provides fully white label, 24/7 network operations and customer support under your brand (or in a hybrid approach), delivering seamless, secure, and scalable service to your clients.
*World Region
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EMEA - Europe, Middle East and Africa
APAC – Asia and Pacific
AMERICAS - North, Central and South America
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