Technical Support Level 1 (remote hands engineer)
- Firma
- Telesol NOC Services d.o.o.
- Lokacija
- Remote
- Objavljeno
- 27.09.2026
Opis posla
Technical Support Level 1 (remote hands engineer)
Remote Hands (Level 1) will enable you to have a technically experienced field engineer capable of working in a data center environment and customer premises, representing your company, and supporting all your remote requirements as if you were on-site.
L1 Engineer familiar with the telecommunication environment and the industrystandard procedures of the data center surrounding (access rules, HVAC, Fire suppression, etc). The Engineer uses professional and clear English communication and the local language. They communicate with your remote support network engineer verbally, through email, or through any chat application you might use.
Furthermore:
L1 REMOTE HANDS ENGINEER IS FAMILIAR WITH THE:
Data center environment and house rules
Corporated office enviroment
Any kind of building infrastructure appliances
Industry-standard security regulations
Information Security code of conduct
Health and safety regulations
Conferencing environment setup
Knowledge of Microsoft Windows essentials
L1 REMOTE HANDS ENGINEER CAN HELP YOU WITH:
Install and maintain equipment and software
Help new employees set up their workstations
Maintain and upgrade equipment as needed
Train new employees to use a company’s software and apps
Work with existing vendors to evaluate new technology
Test network connections
Train end users when new software or IT regulations arrive at a company
Site surveys assignments
Racking and Stacking of servers
Replacing Pluggables, Optics, Motherboards, RAM, NICs, CPUs, etc. on servers
Installing and swapping any type of Network equipment components
Patching Network and troubleshooting any kind of cables connections
Providing you with Remote console access (Anydesk / Teamviewer)
Termination of any type of connectors
Rack-mounting and removal of equipment
Equipment Decommissioning
Pop Build (assist)
Structured Cabling installation
Wiring of grounding cabling
Basic configuration of servers (e.g. set STATIC IP for servers/Node (IPMI))
Troubleshooting any type of faults on the physical infrastructure
Providing completion notes and detailed reports
Preparing shipments
Updating Inventory files (cables)
Any on-site communication and arrangements
Office support serving your network demands within the office environment
Service Enquiry
*Contact Details
*Service Requirements
Select Service(s)
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FLM – First Line Maintenance / Remote Hands
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FLM – First Line Maintenance / Remote Hands
FLM / Remote Hands – Provides onsite support delivered by skilled Level 1–3 multilingual field engineers who handle a wide range of data center and customer site tasks. Services are typically offered on a time and materials basis, with global SLA options available across various operational conditions.
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*World Region
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EMEA - Europe, Middle East and Africa
APAC – Asia and Pacific
AMERICAS - North, Central and South America
Global Support
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