VP Client Success
- Firma
- Intent HQ
- Lokacija
- Velika Britanija
- Objavljeno
- 27.09.2026
Opis posla
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London
·
Hybrid
VP Client Success
We are looking for a hands on VP Client Success focused on turning the company’s customer intelligence platform into measurable business impact—from initial engagement through ongoing adoption!
About Intent HQ
Intent HQ redefines customer understanding for the agentic era, enabling enterprises to influence customer decisions at the moments that determine growth, loyalty, and competitive advantage. As the Human-to-AI Context Company, we offer groundbreaking AI technology that creates the missing context of human behaviour and individuality, transforming data into confident decisions that reflect how people actually act in the real world. We enable brands to Act With Intent.
Trusted by global enterprises, Intent HQ manages 325M+ profiles and processes 250B events daily. We won AI Business of the Year (National AI Awards 2025), Analytics Company of the Year (British Data Awards 2025), and winner of Best AI Ethics & Diversity Strategy (AI World Series Awards 2025), recognising Intent HQ’s AI innovation, analytics excellence, and ethical leadership. Intent HQ is a proven partner for leaders seeking measurable growth, faster decision velocity, and responsible AI-driven advantage.
To learn more, visitwww.intenthq.com
Why Join Us:
• Exciting Work Environment: Work on cutting-edge technology at the intersection of AI and data analytics.
• Impactful Role: Directly influence the company’s legal and risk management strategies.
• Growth Opportunities: Advance your career in a fast-paced, innovative industry.
• Hybrid working: Based in our London office 2-3 days per week and the rest of the week remote, depending on your location.
Role Overview
The Vice President, Client Success owns the client outcomes that matter. This is a hands-on leadership role focused on turning the company’s customer intelligence platform into measurable business impact—from initial engagement through ongoing adoption and growth.
You will lead the Client Success team & work closely with Sales, Product, Solutions, Engineering bringing these teams together around a single goal: helping clients get more value, faster. Working directly with senior client stakeholders to identify opportunities, solve complex problems, prove ROI, and turn insights into action.
Beyond individual accounts, the VP, CS will build the systems, processes, and culture needed to scale exceptional client delivery—raising the bar on execution, accountability, and continuous improvement across the organisation.
Key Responsibilities
Client Success & ROI Delivery
• Actively manage relationships with key clients across multiple sectors to ensure satisfaction and retention.
• Deliver measurable ROI for clients by embedding the company’s technology into their organisations and enabling them to take action on their data.
• Serve as a trusted advisor to clients, providing technical vision, thought leadership, and actionable insights.
• Facilitate workshops and strategy sessions to align client goals with the company’s platform capabilities.
Operational Excellence
• Oversee the execution of client projects from inception to delivery, ensuring timely completion and high-quality outcomes.
• Reduce complexity in processes and tasks to increase efficiency and scalability.
• Manage ISO27001 compliance by ensuring appropriate access controls over information assets and software tools are implemented.
• Monitor performance metrics across teams to identify areas for improvement and drive accountability.
Team Leadership & Development
• Set the vision and strategy for the Client Success team in alignment with organisational goals.
• Directly manage CS Directors and Client Partners as well as other team members, providing hands-on guidance and support.
• Conduct regular staff reviews to ensure accountability, professional growth, and alignment with company values.
• Hire and develop a diverse team of high-performing professionals who embody a client-first mindset.
Sales Enablement & Messaging
• Deliver compelling sales messaging that resonates with clients across industries.
• Partner with sales teams to support deal closures by providing technical expertise and strategic insights.
• Inspire clients with thought leadership on how AI and analytics can transform their businesses.
Strategic Planning & Execution
• Develop and execute an annual business plan for Client Success that aligns with the company’s long-term vision.
• Balance short-term priorities with long-term value creation for both clients and the organisation.
• Research emerging trends in AI, analytics, and customer intelligence to keep the company at the forefront of innovation.
Culture Building & Collaboration
• Foster a collaborative culture that emphasises innovation, accountability, and continuous improvement.
• Act as a resource to unblock challenges faced by team members and enable them to succeed in their roles.
• Champion cross-functional initiatives within the organisation.
Evaluation Criteria
The VP, CS will be evaluated based on:
• Client Credibility: Ability to build trust with clients through expertise, results-driven execution, and strong interpersonal skills.
• Collaboration: Effectiveness in working across cross-functional teams to achieve sha