Quality and Training Analyst
- Company
- Pie Insurance
- Location
- Remote
- Level
- Mid
- Posted
- 09.10.2026
Job description
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
Reporting directly to our Manager of Quality & Training, the Quality & Training Analyst is responsible for ensuring consistent application of Pie's policies, procedures, and guidelines across multiple operational departments. This role supports and executes quality audit programs, contributes to training content development and delivery, and helps maintain the documentation and governance infrastructure that keeps our teams accurate, compliant, and improving over time.
How You’ll Do It
- Within the framework of the department’s Quality Program, conducts individual file audits, ensuring consistent application of rules and internal processing guidelines in the underwriting, audit, and customer service departments. Gathers and analyzes data collected from the quality reviews.
- Promotes quality awareness and adherence to procedures, identifies trends, coaching, and training opportunities.
- Consistently applies integrative thinking to solve for underlying needs and determine trends as a basis to develop training for team members to improve.
- Assists in the facilitation and presentation of trainings across various departments.
- Coordinates and participates in quality meetings, consistency checks, and calibration sessions.
- Supports LOA framework documentation across assigned departments, including mapping authority levels and coordinating updates with operational stakeholders.
- Provides guidance to individuals within the underwriting, audit, and customer service departments to grow their knowledge of processes, systems, regulatory requirements, and company...