Manager, Professional Services- Streaming Media
- Company
- Fastly
- Location
- Remote
- Level
- Lead
- Posted
- 13.10.2026
Job description
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We're building a more trustworthy Internet. Come join us.
Manager - Customer Solutions Engineering
Posting Open Date: 06/03/26
Anticipated Posting Close Date*: 08/17/26
*Job posting may close early due to the volume of applicants.
Fastly is looking for an exceptional customer-centric leader to manage a team of Cloud Engineers. Fastly’s Cloud Engineers are the named technical contact for our largest and most complex customers, providing technical strategy and Fastly insight for mutual alignment.
As Manager, Customer Solutions Engineering, this role is responsible for providing effective leadership across the team to ensure customer growth and retention through ongoing engagement and high value deliverables on designated accounts. Key activities include driving internal alignment to ensure a high quality customer experience, measuring technical and performance results, assisting with customer meetings and escalations, providing feedback and coaching to develop the team, and creating operational plans to scale team impact.
What you’ll do
Lead a team of highly-technical customer engineers ensuring overall customer success
Develop strategic direction and execute on key objectives for Customer Solutions Engineering
Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering.
Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships.
Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.
What we’re looking for
8 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, Solutions Architect
2+ years of relevant experience leading people associated with technical management of client relationships
Demonstrated experience and success in handling client relationships either on a primary or secondary basis