IT Support Analyst
- Company
- Airspace Intelligence
- Location
- United States
- Level
- Mid
- Posted
- 09.10.2026
Job description
About ASI
ASI's mission-critical technology powers decision-making across aviation, defense, energy, and other critical infrastructure domains. Backed by top-tier investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers operational decision superiority—compressing days of analysis into seconds of action. ASI is leading the way and pushing the boundaries of what’s possible.
What You Will Do:
As we grow our Gdansk office, we are hiring an IT Support Analyst to be the hands-on technical backbone of the workplace. You will own the end-to-end IT experience for the team, from endpoint troubleshooting across a mixed macOS and Windows fleet to the physical network and conference-room infrastructure that keeps the office running. Operating in a fast-paced startup environment, you will be the on-site point of contact: resolving complex issues, owning onboarding and offboarding, administering our business SaaS applications, and making sure every endpoint, meeting room, and tool meets our security baseline. You will work alongside our security team across time zones, picking up first-line access and security requests and growing into the automation and tooling that keeps them from coming back. Your work will directly enable the engineers and operators building tools that improve the safety of our airspace.
- Be the front door for IT and Security requests in the Gdansk office - walk-ups, the ticket queue, and triaging the access and security support channels requests.
- Troubleshoot and resolve endpoint issues across macOS and Windows, plus mobile devices on iOS and Android, working through our MDM to diagnose configuration and policy problems.
- Own employee onboarding and offboarding - device provisioning, account and access setup, asset recovery, and inventory.
- Administer access across our business applications - group membership, entitlements, and the requests that come with them.