Head of Custom
- Firma
- Nordic Knots
- Lokacija
- Remote
- Nivo
- Lead
- Objavljeno
- 29.09.2026
Opis posla
This website uses cookies to ensure you get the best experience.
Nordic Knots AB and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it.
If you consent to it, we will also use cookies for analytics and marketing purposes.
See our Cookie Policy to read more about the cookies we set.
You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.
Decline all non-necessary cookies
Cookie preferences
Select which cookies you accept
On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.
If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.
To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.
Strictly necessary
These cookies are necessary to make the site work properly, and are always set when you visit the site.
Vendors
Teamtailor
Analytics
These cookies collect information to help us understand how the site is being used.
Vendors
Teamtailor
Marketing
These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.
Vendors
Youtube, Meta
Accept these cookies
Decline all non-necessary cookies
New York
Head of Custom
We usually respond within a month
Nordic Knots is building a global Scandinavian design house for the modern home. Starting with hand-crafted rugs, the brand has expanded rapidly into new textile categories including curtains and bedroom collections. Supported by top-tier global investors, we are entering our most ambitious growth phase yet. To support the rapid expansion of our bespoke and made-to-order offering, we are looking for a commercially driven, strategic Head of Custom to join our team in New York.
Our custom product offering represents one of our most dynamic and interesting business areas. This role owns the global growth, commercial performance, and end-to-end execution of the custom category, leading a dedicated team across sales, design support, and operations to deliver an exceptional, high-touch client experience at scale.
The Role & What You’ll Do
Reporting to the CCO, the Head of Custom will act as the commercial owner and driving force behind our custom category. You will lead and coach a team of design-led sales specialists while overseeing dedicated operational workflows to ensure seamless execution from initial concept through to delivery.
Key Responsibilities:
• Commercial Growth & Category Strategy: Own the commercial performance and growth strategy for the custom category, setting ambitious sales targets, optimizing margins, and driving revenue across both Trade and direct channels globally.
• Team Leadership & Sales Performance: Lead, mentor, and scale a team of client-facing specialists who blend design expertise with high-performance sales execution.
• Client Journey & Pipeline Management: Elevate the client experience for custom projects - optimizing design consultations, sampling workflows, quoting efficiency, and conversion rates.
• Operational & Supply Chain Alignment: Partner closely with specialized production and logistics functions to streamline custom lead times, manage capacity, and ensure high quality across bespoke orders.
• Category Development & Go-To-Market: Collaborate with Creative and Marketing teams to refine our custom offering, introduce scalable customization tools, and strengthen Nordic Knots' position in the bespoke market.
• Cross-Functional Execution: Work closely with Finance, Commercial, and Tech teams to ensure pricing structures, systems, and client tools support rapid global scaling.
Who You Are:
Most importantly, you are a commercial driver and builder. You combine a passion for design and interior architecture with sharp business acumen, strong performance discipline, and a proven track record of scaling commercial operations in high-growth environments.
We believe you have:
• Commercial Leadership Experience: 6+ years of commercial management or category leadership experience, ideally within premium design, luxury retail, interior architecture, DTC, or custom/made-to-order consumer goods.
• Revenue & Sales Ownership: Proven experience driving commercial performance, setting targets, managing pipelines, and delivering strong unit economics.
• People Leadership: Demonstrated ability to lead and inspire client-facing or sales teams, coaching professionals who balance design sensibility with consultative selling.
• Custom / High-Touch Operations: Understanding of bespoke or made-to-order product dynamics, with the ability to balance high-touch customer service with efficient, scalable processes.
• Entrepreneurial Mindset: High agency, strong execution drive, and enthusiasm for scaling a key commercial engine within a fast-growing global brand.
• Fluency: Excellent written and spoken in English.
What The Role Offers
• The opportunity to lead and scale a multi-functional team across client management and execution.
• High visibility and direct partnership with executive leadership.
• An international, fast-paced environment with a passionate, collaborative team.
Nordic Knots
Nordic Knots was founded in 2016 by Liza Laserow, Fabian Berglund, and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand