German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)
- Firma
- CoreX
- Lokacija
- Remote
- Objavljeno
- 30.10.2026
Opis posla
English
German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)
- Remote
- • Zagreb, Grad Zagreb, Croatia
• Operations
Job description
We’re growing and hiring German + English-speaking Customer Care Specialists to join a dedicated support team for an established digital electricity supplier. For nearly a decade, this company has been helping households across Europe use energy more smartly, with 100% renewable electricity at dynamic market prices, a real-time consumption app, and smart home integrations such as EV chargers, heating systems and solar.
If you’re naturally curious, enjoy digging into a problem until you find the root cause, and have a way with words that lets you adapt your tone to every customer, you’ll fit right into the team.
What You’ll Be Doing
• Deliver thoughtful, user-friendly support to German-speaking customers via written communication channels (email and live chat)
• Help customers with subscriptions and contracts, invoices and consumption explanations and app troubleshooting
• Work across several tools at once, including a ticketing system (Zendesk), internal backend and knowledge base
• Maintain accurate, helpful records and flag recurring issues to the wider team
What Makes You a Fantastic Fit
• Excellent German skills (C1 level)
• Good English skills (B1 or higher), used mostly for internal communication
• Previous experience in customer support
• Strong problem-solving abilities and attention to detail
• Empathetic communicator who can put themselves in others’ shoes and explain things clearly
Nice to Have
• Experience in the energy sector or with tech clients
• Familiarity with customer support tools such as Zendesk
• Previous invoicing experience
What You Can Expect
• An employer that cares about your work experience
• A stable and competitive income
• Structured onboarding training, plus further training sessions as you grow in the role
• Fully remote work from the comfort of your home
• Work equipment provided by us
• Additional vacation days based on tenure
• An opportunity to grow and develop in your career
• MultiSport and Fitpass membership options in Croatia and Serbia
• A truly great team by your side with a transparent and open work culture
Sounds good? We can’t wait to meet you.
Remote
• Zagreb, Grad Zagreb, Croatia
Operations
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Your country *Bosnia and Herzegovina
Croatia
Hungary
Kosovo
Montenegro
North Macedonia
Serbia
Slovenia
Your city *
Which language(s) do you speak at a B2 level or above? *Albanian
Arabic
Bulgarian
Czech
Danish
Dutch
English
Finnish
Flemish
French
German
German (Swiss)
Hungarian
Italian
Norwegian
Polish
Portuguese
Romanian
Russian
Slovak
Slovenian
Spanish
Swedish
Ukranian
Are there any other languages you speak above the B2 level that were not listed in the previous question? If so, please specify.
What type of working arrangement are you interested in? (mark all the apply): *Full-time employment through CoreX
Part-time employment through CoreX
Freelance / contractor work
When are you able to start?
*Immediately
Less than two weeks
More than two weeks but less than a month
More than a month
Are you a citizen of the country you are applying from, or do you have a valid work permit/legal permit to work there? *I have citizenship
I have a work permit
I have a residence permit
None of the above
Have you previously worked in a call centre? *Yes, for less than 6 months
Yes, for more than 6 months
No
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