Customer Success Specialist (Remote)
- Firma
- Crystal Intelligence
- Lokacija
- Remote
- Objavljeno
- 27.09.2026
Opis posla
This website uses cookies to ensure you get the best experience.
Crystal Intelligence and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it.
If you consent to it, we will also use cookies for analytics purposes.
See our Cookie Policy to read more about the cookies we set.
You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.
Decline all non-necessary cookies
Cookie preferences
Select which cookies you accept
On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.
If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.
To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.
Strictly necessary
These cookies are necessary to make the site work properly, and are always set when you visit the site.
Vendors
Teamtailor
Analytics
These cookies collect information to help us understand how the site is being used.
Vendors
Teamtailor
Accept these cookies
Decline all non-necessary cookies
Sales & Business Development
·
Lisbon
·
Fully Remote
Customer Success Specialist (Remote)
Position summary
We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners.
This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.
Duties and responsibilities
• Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.
• Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction.
• Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.
• Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.
• Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.
• Monitor client engagement metrics and proactively address signs of churn risk.
• Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.
• Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships.
• Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).
Requirements
• English language proficiency is essential, fluency in other languages is a strong plus.
• 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
• Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
• Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly.
• Proactive, organised, and data-driven approach to managing a portfolio of accounts.
• Comfortable working in a remote-first, fast-paced environment
Nice to have
• Experience working with or for crypto exchanges, financial regulators, or banks.
• Knowledge of regional regulatory frameworks.
• Experience using HubSpot CRM.
Department
Sales & Business Development
Location
Lisbon
Remote status
Fully Remote
About Crystal Intelligence
Crystal is a globally distributed team of world-class blockchain analysts, award-winning mathematicians, and professional software developers with headquarters in London and Amsterdam.
We design an all-in-one blockchain analytics solution for regulators, financial services, and law enforcement.
Our crypto transaction monitoring and risk assessment software enables financial institutions to comply with global anti-money laundering regulations.
Law enforcement agencies and regulators use our technology and data to track the movement of cryptocurrencies in real-time to identify illicit fund flows and solve investigations.
Our platform, Crystal Expert, is available as a free online blockchain explorer, as SaaS, or API.
Founded in
2016
Co-workers
100+
Sales & Business Development
·
Lisbon
·
Fully Remote
Customer Success Specialist (Remote)
Loading application form
Close modal
Already working at Crystal Intelligence?
Let’s recruit together and find your next colleague.